*** IMPORTANT NOTICE ***

Page last updated May 26th.

  

Fully recovered COVID-19 patients may be eligible to help those currently sick. 

Under the newly revised executive order, as of May 26th, 2020 our SHOWROOMS ARE OPEN TO VISIT BY APPOINTMENT ONLY!

To help streamline your visit, our virtual showrooms are open and our sales teams are available to answer questions, provide pricing information, value your trade-in, and even walk you through the virtual purchasing process, should you prefer we come to you. Your safety is our #1 concern as we continue to follow all CDC and State of Michigan guidelines. Contact us TODAY and let us know how we can service your needs!


"Stay Home, Stay Safe" FAQs

  • Can we sell/contract/register a vehicle? YES - Showrooms are OPEN BY APPOINTMENT ONLY to in-person traffic. We can still conduct most parts of the sales transaction by internet or phone with remote delivery to your home or office!
  • Can a guest purchase their vehicle 100% online, sign contracts and have the vehicle delivered gratis once the "Stay Home, Stay Safe" executive order has been lifted? YES.
  • Can a guest have their vehicle serviced? YES - Our service department is currently open.
  • Will the service department pick-up and drop-off a customer's vehicle for service gratis: YES - We do have pickup and drop off services available. Please contact one of our advisors.
  • Can a guest come in and purchase parts? YES - Our parts counter is open.
  • Can we allow a test drive? YES, by appointment only. Contact us to schedule .
  • Are we accepting lease returns now? YES.
  • Can we structure lease/purchase proposals & quotes for potential clients? YES - With the appropriate information, we can provide accurate lease or purchase proposals.
  • Can we submit credit applications for preliminary approval?  YES - We can secure a lender approval for lease or purchase that is good for 30 days.
  • What is the phone number for my Lender/Bank? Please contact us so we can get you directed correctly.
  • When will a sales professional be available to contact? Our Customer Service Team is available Monday - Friday from 9am to 6pm and Saturday 10am - 3pm to answer questions.
  • Can we answer general questions? Always!

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Executive Order 2020-96


As of May 26th, 2020 per EO-2020-96 Governor Whitmer's "Stay Home, Stay Safe" executive order now allows our SHOWROOMS TO OPEN BY APPOINTMENT ONLY. We can still conduct most parts of the sales transaction by internet or phone with remote delivery to your home or office!  Contact us today to get the process started on purchasing a vehicle. Our service departments remain open for your essential service needs.  

If you need assistance due to an expiring lease or any other sales related inquiry, our customer service representatives are still available to assist you.  Find a location.

Please call the location convenient to you to schedule your service appointment. We are still offering Premium Concierge Service so please take advantage of our pick-up and delivery of your vehicle.

Our current hours are as follows:

SALES

Mon: 9:00am - 6:00pm
Tue: 9:00am - 6:00pm
Wed: 9:00am - 6:00pm
Thur: 9:00am - 6:00pm
Fri: 9:00am - 6:00pm
Sat: 10:00am - 3:00pm
Sun: Closed
SERVICE

Mon: 7:00am - 4:00pm
Tue: 7:00am - 4:00pm
Wed: 7:00am - 4:00pm
Thur: 7:00am - 4:00pm
Fri: 7:00am - 4:00pm
Sat: Closed
Sun: Closed

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What We Are Doing


Here at ­­­The Suburban Collection, the health and safety of our customers and employees is our top priority. We are taking stringent measures to disinfect all of our vehicles, bathrooms, handles, and entire facilities on a regular basis. Now, more than ever, we want to make sure our customers feel comfortable and welcomed in our showrooms.

Below are a few procedures we're implementing to ensure your safety and peace of mind is taken care of:

  • All vehicles purchased or leased will be delivered to you at your home or work.
  • Complimentary pick up and return of your vehicle for service and maintenance.
  • We are disinfecting customer cars - before and after servicing.
  • We are using seat covers and steering wheel covers on vehicles in for service.
  • We are disinfecting all rental cars.
  • Hand sanitizers will be placed throughout the showroom, customer waiting area, and service areas when and where available.
  • Waiting areas and bathrooms will be disinfected on a regular basis.
  • Seating in waiting areas will be spaced appropriately out to adhere to social distancing recommendations.
  • Our employees are following all CDC hygiene protocols.
  • We are actively monitoring updates from the CDC, World Health Organization and local health departments, to ensure we adhere and stay up to date with recommendations regarding your safety.

Moving forward, our team will continue to do everything in our power to make you and your family feel comfortable in our dealership. When you visit, you'll be met with a warm smile, appropriate greeting, and a sanitary environment. This community, our employees and our customers are always our top priority and together we will work through this. Be safe, be smart, and stay calm. 

We appreciate your support while our dealerships remain open to serve your automotive needs.

The Suburban Collection Team


In The Community

The Suburban Collection is committed to supporting our local communities during the COVID-19 crisis. Our charitable giving efforts are currently focused on two specific areas:

First Responders


We believe that it is important to take care of the individuals who are taking care of us. That's why we support FLAG (Front Line Appreciation Group) of Metro Detroit, an organization providing meals from local restaurants to frontline medical staff at 34 different Southeast Michigan medical facilities. We are also working directly with local police departments to provide meals and snacks for on-duty officers at no cost to them.

Food Insecurity


Food banks have seen a massive increase in applications for food assistance as many people are struggling to provide for their basic needs. We are partnering with both Lighthouse and Gleaners so we can ensure that there is healthy food available for families in need throughout Southeast Michigan. Our donations are funding mobile food sites, quarantine food boxes, and additional measures that have been put in place as a direct response to COVID-19.

The Suburban Collection is continually looking for opportunities to respond to the unique needs created by this emergency. To see more examples of how we are giving back, follow our Facebook page for updates on our community involvement.